Organisation

Wigan Libraries

Ince Library

 

 

 

Role and Opportunity Details (To apply for this role you must be 18+)

Library Volunteer at Ince Library.

As first point of contact for customers, your digital skills are key as you will actively support, model and demonstrate the benefits of using online services as the primary customer access channel to help build self-reliance, and support vulnerable customers.

You will signpost customers to gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self-reliance, improving their health and well-being and independence.

You will support and facilitate library events and activities, ensuring attendees experience an enjoyable and memorable visit.

You will maintain operational functions within the library offering quality resources and information.

 

Specific Skills Required

You will be computer literate and confident in using digital applications to effectively support and enable residents to use online services.

You will be passionate about providing excellent customer service provision and be enthusiastic in promoting our libraries offer to customers.  Your positive outlook and flexibility in your approach will enable you to work closely with colleagues, partners, community groups and volunteers to provide an enhanced service for our residents of all ages.

You will be capable of actively seeking information to resolve customer enquiries, using own initiative and appropriate research tools and techniques.  You will have the ability to take accountability for your day-to-day workload.

 

Benefits of Volunteering with this organisation

This is a fantastic opportunity to be part of a dynamic and highly driven team, working closely alongside communities and partners to ensure buildings are vibrant community assets.

In Customer Experience and Support we focus on our customers and understand their needs.

If you have good communication and digital skills, knowledge and experience of working with customers, together with the drive to support the residents of Wigan borough then we would like to hear from you.

 

Level of commitment required 

Ongoing Volunteer Opportunity.

 

Date(s) / Time(s) Required

To be confirmed dependant on Volunteer availability. Flexible.

 

Volunteer Opportunity Number

VO10410 (please make a note of this ‘VO’ number if applying for this role).

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