British Heart Foundation
41-43 Mesnes Street


Role and Opportunity Details  (to apply for this role you must be aged 16+)

Customer Service Volunteer

Do you love to chat and get to know people?  Can you talk about anything and everything?  If this sounds like you we have a fantastic opportunity to let you do just that!

In our shops we talk to our customers, make them feel welcome, help them find the things they’re looking for and inform them of the BHF’s life saving heart research.  So, we’re always looking for outgoing and enthusiastic customer service volunteers.

We keep the shop floor looking fresh and inspiring and thank everyone who brings in their donations and custom.

Come and be a part of your local team and learn customer service skills and gain experience.  Don’t worry if you’re not a confident speaker, with this role all you need is a welcoming and helpful attitude.  We’ll provide you with all the support and help you need.

Perfect for enhancing your CV and skills set.

We also offer our volunteers the choice to do free NVQ qualifications, England shops only subject to eligibility.


Specific Skills Required

Training will be given.


Benefits of Volunteering with this organisation

BHF Retail are recruiting volunteers for flexible opportunities across the UK for our Clothing, Books and Music shops, Furniture and Electrical stores and Home and Fashion stores raising funds for valuable research.

There are lots of benefits to volunteering:

  • You will develop your existing skills.
  • Gain new skills and support a cause you care about.
  • Whatever your reason for joining, you can expect to have lots of fun and meet some great people.
  • However you choose to volunteer your time helps us to save lives.
  • As one of our volunteers you will receive a full induction and further training in specific roles.
  • Our volunteers help our fight for every heartbeat and make a big difference in their local communities.
  • Join our battle to beat heartbreak forever.
  • Our research is powered by your support.
  • Every pound raised, every minute of your time and every donation to our shops will help make a massive difference to people’s lives.


Level of commitment required 

Ongoing Volunteer Opportunity


Date(s) / Time(s) Required

Flexible hours, Monday-Sunday between 9 and 5


Volunteer Opportunity Number 

VO10350     (please make a note of this ‘VO’ number if applying for this role).