Citizens Advice Wigan Borough

Magnum House, 33 Lord Street




Role and Opportunity Details (to apply for this role you must be 16+)

Various Roles in both our Wigan and Leigh offices:


As an administrator you will be part of a team responsible for ensuring the smooth, day to day running of the service.


Our advisers look at a client’s situation holistically, rather than looking at their problems in isolation from one another. By assessing people’s needs and own capabilities, advisers can identify the most appropriate course of action.


To help provide an effective and efficient triage service to members of the public.

Communications Volunteer

We need to raise and maintain our profile in our local community to attract funding, recruit volunteers, promote local and national campaigns and to ensure that potential clients know how to access our services.

Financial Education

As a financial education volunteer, you will be discussing basic skills around budgeting, banking, credit and saving. You will help clients to understand how to go about managing their money effectively.

Form Filler

Completing paper and online forms with clients, for example to apply for a benefit, or to complete an application for money or equipment from a charity.


Explore different ways of fundraising to help the local Citizens Advice obtain money, either for specific things, or for ongoing running costs of the local Citizens Advice.


You will be the initial point of contact for our face-to-face drop in clients. You will briefly find out their issue and pass them to the appropriate person for advice.

Research and Campaigns

By using evidence routinely collected from the clients, you could help bring about changes in local and national policies and services which can benefit everyone – even those who have never used Citizens Advice.


Trustees are volunteers who use their skills, knowledge and experience to help guide and govern our Charity. Trustees work with the Chief Officer and other staff to shape strategy and give direction.


Specific Skills Required

Full training will be provided.


Benefits of Volunteering with this organisation

Through the voluntary contribution, we draw on a wide range of talents from people with many backgrounds, including the retired and those with disabilities, whose services otherwise may not have been available. This gives the service an inclusivity and diversity which contributes to our understanding of the needs of the community.

Providing volunteering opportunities also benefits the community as a whole, giving people the opportunity for personal development through the training and experience provided, often enabling them to re-engage and realise new opportunities following illness or other life events.

Our community also helps people to build relationships, networks and bonds of trust. This is particularly valuable for our asylum seeker volunteers who meet with members of the host community in a workplace setting. This in turn can develop their confidence and support them and their families in engaging with the wider community.


Level of commitment required 

Ongoing Volunteer Opportunity


Date(s) / Time(s) Required

We are open Monday to Friday, 9am to 5pm. We ask for a minimum of 1 full day a week.  Days and hours will be discussed during the interview.


Volunteer Opportunity Number

VO10236 (please make a note of this ‘VO’ number if applying for this role).