Citizens Advice Wigan Borough

Magnum House, 33 Lord Street




Role and Opportunity Details (to apply for this role you must be 18+)

Hub Assistant

  • Explain the service to members of the public.
  • Support clients with using self-help or accessing the video drop-in services at the hub.
  • Help clients to identify the correct leaflet, self-help resource or service provider.
  • Identify when clients need to be referred for more help.
  • Identify what may be an emergency.
  • Signpost clients appropriately to suit their needs following agreed protocols.
  • Record client numbers and issues.


Specific Skills Required

  • Competent in using IT to complete forms and conduct transactions online.
  • Polite, friendly, open and approachable.


Benefits of Volunteering with this organisation

Through the voluntary contribution, we draw on a wide range of talents from people with many backgrounds, including the retired and those with disabilities, whose services otherwise may not have been available. This gives the service an inclusivity and diversity which contributes to our understanding of the needs of the community.

Providing volunteering opportunities also benefits the community as a whole, giving people the opportunity for personal development through the training and experience provided, often enabling them to re-engage and realise new opportunities following illness or other life events.

Our community also helps people to build relationships, networks and bonds of trust. This is particularly valuable for our asylum seeker volunteers who meet with members of the host community in a workplace setting. This in turn can develop their confidence and support them and their families in engaging with the wider community.


Level of commitment required 

Ongoing Volunteer Opportunity


Date(s) / Time(s) Required

1 day a week, Monday – Thursday 10am – 2pm


Volunteer Opportunity Number

VO10210 (please make a note of this ‘VO’ number if applying for this role).