Citizens Advice Wigan Borough

Magnum House, 33 Lord Street




Role and Opportunity Details (to apply for this role you must be 18+)


  • Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with.
  • Find information about the clients’ problems and help them to understand their options.
  • Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation.
  • Write a summary of the clients’ problems and what action you’ve taken.
  • Look out for problems that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.
  • Assessing the client’s ability to deal with the problem themselves with guidance.
  • Making phone calls on their behalf.
  • Listening without judgement.


Specific Skills Required

  • Good communication skills, both written and oral.
  • Polite, professional telephone manner and the ability to negotiate.
  • Ability to work on your own initiative.
  • Confidence and enthusiasm in dealing with clients.
  • Ability to deal with clients in a sensitive and professional manner.
  • Willingness to learn and develop skills.
  • An understanding of and a commitment to the Service aims and principles.


Benefits of Volunteering with this organisation

Through the voluntary contribution, we draw on a wide range of talents from people with many backgrounds, including the retired and those with disabilities, whose services otherwise may not have been available. This gives the service an inclusivity and diversity which contributes to our understanding of the needs of the community.

Providing volunteering opportunities also benefits the community as a whole, giving people the opportunity for personal development through the training and experience provided, often enabling them to re-engage and realise new opportunities following illness or other life events.

Our community also helps people to build relationships, networks and bonds of trust. This is particularly valuable for our asylum seeker volunteers who meet with members of the host community in a workplace setting. This in turn can develop their confidence and support them and their families in engaging with the wider community.


Level of commitment required 

Ongoing Volunteer Opportunity


Date(s) / Time(s) Required

1 day a week, Monday – Friday 9am – 5pm


Volunteer Opportunity Number

VO10209 (please make a note of this ‘VO’ number if applying for this role).